Detail-oriented professional with over 6 years of experience in process operations and customer support. Adept at agent verification, training, issue resolution, and leveraging data-driven insights to enhance efficiency and quality outcomes.
Contact MeBelow is a summary of my professional journey
Atyati Technology Pvt. Ltd. / June 2020 – Present
DocsApp / November 2019 – April 2020
Concentrix Daksh Services / October 2018 – June 2019
Process Associate
Customer Representative
Customer Support Executive
Agent verification, training, issue resolution, and reporting.
End-to-end customer support for healthcare consultations.
Addressing customer inquiries and upselling financial products.
Below is a summary of my academic background
Mysore University (Pursuing till May 2027)
D.H.S.K. Commerce College, Guwahati (SEBA), 2015
Montfort High School, Assam (SEBA), 2013